HELP CENTER
WHO ARE YOUR SUPPLIERS?
We always do research on potential suppliers to make sure that all of our ingredients are of the best quality, but also affordable. Currently our main suppliers consist of DoTERRA, Simply Earth, and Nature's Oil.
​
Naturally Pure is also an authorized reseller for Simply Earth products.
MORE ABOUT SIMPLY EARTH
Simply Earth has a large and affordable selection of 100% pure essential oils which are ethically resourced and third party GC/MS Tested. They also sell carrier oils, diffusers, and extras you need to make your own toxin-free recipes! Because they offer so many amazing products, we don't currently have their products listed for sale, however we are accepting order requests and may be able to offer discounted prices.
Speaking of discounts, Simply Earth offers an extremely fun monthly subscription box for $39 with free shipping. This includes 6 recipes, 4 full size (15ml) essential oil bottles, plus some extras to help you create the themed recipes and is perfect for beginners, experts, and anyone in between. In addition to this already awesome box, you’ll also receive their Big Box with every sixth subscription shipment (starting with your first one) which includes beeswax, coconut oil, carrier oils, plus empty dropper and roll-on bottles! Plus it’s easy to swap out the oils that come in your box for another, pause your subscription, cancel your subscription, or add additional oils/products to each shipment. These boxes continue to be a great inspiration for the recipes and products we create for our shop!
Use the code LINDSAYB5010 when you sign up to get $10 off each box up-to 5 for a total of $50 or to get $10 off of your regular order or box add-on.
STANDARD SHIPPING POLICY
Currently we only ship orders within the contiguous United States. If you are interested in shipping any of our products to Hawaii or Alaska, please contact us for a shipping quote.
We take great care when packaging our items so that they will arrive in perfect condition to our customers.
Our standard shipping option is a flat fee of $3.50 for all orders under $50. Any orders over $50 qualify for free standard shipping!
All orders will process within 5-7 business days and will be delivered by USPS within 3-7 business days after the order has shipped.
SHIPMENT OF MELTABLE ITEMS
If you live in a warmer climate, we highly recommend choosing the Heat Sensitive Shipping option at checkout for any items that have a low melting point. These items will be shipped in thermal packaging with a reusable ice pack to keep them from melting during transit. Your package will then be shipped with priority shipping to ensure your items arrive quickly and in the best condition possible.
We also recommend that you open your package immediately upon arrival and place in the refrigerator for an hour or two to help the items set back up. Please note, once your item has been delivered, we are no longer responsible for the condition of the package and will not issue any refunds or replacements on items that melted due to prolonged exposure to warm temperatures after delivery.
DO YOU ACCEPT RETURNS?
Typically, no. We try to keep our product prices as low as possible, so we are not currently able to accept returns. If there is a problem with your order, please contact us using the form below, and we will try to work it out.
DON’T SEE YOUR QUESTION HERE?
We’d love to answer! Please fill out the form below, or send your question(s) to lb.naturallypure@outlook.com and we will respond as quickly as possible!
CONTACT SUPPORT
Problem with our website or your order? New product suggestion? Question missing from our FAQ page? We'd love to hear from you!